SUMMARY:
This Field Service Technician (I) position is responsible for maintaining high-quality white-glove IT services and support for our Clients/Customers, while on-site at their operation’s location. Our goal is to deliver excellent technical and non-technical support with outstanding customer service and timeliness. This position is part of the Network Operations Center team so candidates must be passionate about technology, highly skilled at providing amazing customer service, and have the ability to thrive in high-demand and diverse working environments, working among clients/customers employees.

KEY RESPONSIBILITIES:

  1. Responds to in-field inquiries and requests for assistance with the Client’s network, business and personal computer systems.
  2. Identify problems, troubleshoot and implement resolutions to assist users while in-field and on-site.
  3. Build out, install and configure network setups while on-site at customer/client worksite locations.
  4. Assist with the delivery and setup of firewalls, switches and peripheral computer equipment. Monitor initial setup, ensuring installation is correct and without obstruction in working continuity.
  5. Assesses network performance, as assigned by the Service Coordinator. Recommend and implement upgrades or improvements. Resolves network problems and offers technical assistance to users.
  6. Perform service pack, hot fix and security updates to servers, workstations, printers, network hardware such as routers, switches and firewalls.
  7. Utilize our organization’s monitoring software/hardware used in the maintaining the client’s network infrastructure. Consists of applications, Lab Tech, ConnectWise, custom applications created locally.
  8. Configure and implement complex hardware/network solutions to meet the client’s organizational needs. Consists of but not limited to: Exchange Email, Mobile computing architecture, all Windows operating systems, Sophos Firewalls, ISP architecture, Wireless Internet access, etc.
  9. Utilize and maintain the helpdesk tracking software, in booking time on service tickets for client service requests.
  10. Attend and participate in daily morning meetings, and keep an open line of communication with Service Coordinator during work hours.
  11. Track and monitor inventory of tools as provided by the Company for use in this position.

QUALIFICATIONS:

  1. CompTia A+ Certification, Project+, Network+ (Active and Current)
  2. Above Basic Comprehension of Network Setups and Configurations
  3. At least 2 – 3 years of experience working in IT Service Team/MSP NOC Team Environment
  4. Proficient in Microsoft Office Suite (Outlook, Word, Excel and PowerPoint)
  5. CRM Experience (ConnectWise, Autotask, TigerPaw)
  6. Pathway to Higher Credential or Certification, within 2 years. (i.e. MCITP, MCP, CCNA, CCDA, CCNP)
  7. Historically Clean Motor Vehicle Driving Record, and the ability to maintain a Clean Driving Record

SKILLS & KNOWLEDGE:

  1. Perceived capacity to exude Personal Credibility and Professional Integrity
  2. Positive attitude, towards people and problems
  3. Ability to self-start, work independently and achieve high standards to meet multiple deadlines
  4. Explicitly proficient communicator, including writing, speaking, editing, proofreading and computer skills
  5. Above-par working capacity, to work in small and large projects with great attention to detail.
  6. Work effectively with staff in a team-oriented environment with a positive, can-do attitude.
  7. Adept in developing and maintaining strong relationships with management, staff, vendors and clients.
  8. Exhibit a high degree of professionalism, balanced business judgment, tact and diplomacy.
  9. Excellent problem-solving skills, in both mundane and highly-sensitive, albeit complex situations.

WORK ENVIRONMENT EXPECTATIONS:

Work in this environment is considered medium physical work requiring the exertion of up to forty (40) pounds of force occasionally and up to twenty (20) pounds of force frequently, and up to 10 pounds of force constantly to move objects.
Must be able to:

  1. Walk, lift, reach, stoop, sit, squat, bend, stand, grasp, balance, climb, kneel, crouch and type for extended periods of time up to 10 hours.
  2. Prepare, read, comprehend and analyze a variety of complex forms, reports, spreadsheets, maps, plans, records, documentation and correspondence in all languages required by the job.
  3. Speak to individuals or groups of people with poise, voice control, confidence and professional integrity.
  4. Respond adequately to inquiries or complaints.
  5. Write using standard convention in all languages required by the job.
  6. Apply principles of logical or scientific thinking to define problems, collect data, establish facts and draw valid conclusions.
  7. Apply common sense understanding to carry out instructions furnished in written, oral or diagrammatic form.
  8. Communicate effectively and efficiently in all languages required by the job using whatever communication device or system is required (telephone, et.al.)
  9. Use/interpret job related terminology, mathematical formulas and functions effectively and efficiently.
  10. Deal with people beyond giving and receiving instructions maintaining effective working relationships.
  11. Perform under stress, deal with persons acting under stress and adapt when confronted with emergency situations.
  12. Be sensitive to cultural differences among individuals and groups of persons.
  13. Safely operate a motor vehicle.
  14. Operate/use a variety of job specific office machines and other office equipment.
  15. Manage multiple high priority initiatives in a fast paced, highly technical environment.
  16. Successfully perform the planning, directing, reporting and administrative responsibilities of this position.

DISCLAIMER:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all employees within this class.

WORKPLACE DESIGNATIONS:
This position is a remote position

ACCOMODATIONS:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

SUBMISSIONS:
Send a Professional Resume and Cover Letter to: [email protected]

SUMMARY:
As an Outside Sales Professional, you will work closely with customers and their regional sales team to grow and promote the sale of products and services offered by our company. Outside Sales Professional is the first line of contact with all new customers and along with their Technical Sales Team, the Outside Sales Professional will establish and maintain long-term business relationships with new and current customer base. The Outside Sales Professional will work regularly with other members of the sales team and colleagues from a range of departments, such as Marketing, Purchasing, Production and Quality Assurance, as well as Senior Management and Leadership representatives.

KEY RESPONSIBILITIES:

  1. Close and grow sales through professional communication with potential clients in our marketplace
  2. Manage and interpret customer requirements – speaking with clients to understand, anticipate and meet their needs.
  3. Communicate sales or service opportunities and customer concerns or suggestions
  4. Identify and resolve client concerns; recommending a course of action to alleviate these concerns in the future
  5. Coordinates company staff to provide exemplary service to customers
  6. Expand market awareness of our products and our industry experience by communicating features and benefits of our products and services effectively
  7. Work with the engineering team to ensure customer project requirements are met
  8. Maintaining records of customer communications and contact information as required within CRM
  9. Making technical presentations to Decision Makers and Prospective Buyers
  10. Preparing responses to RFP (request for proposals) and RFI (request for information)
  11. Attending and participating in trade shows, conferences and other marketing events
  12. Maintain awareness of pertinent client information, future plans, payment performance; communicate any client information that may affect company decisions to appropriate departments as needed
  13. Researches market requirements and market data
  14. Maintain knowledge of competitor products and identify and report intelligence on competitor pricing or marketing strategies
  15. Demonstrate and explain best practices in installation techniques for all company products
  16. Submit a variety of sales status reports as required, including activity, closings, follow-up, and adherence to goals
  17. Submit prospective customer engagement plans; schedule client meetings and action plans for follow-up
  18. Is chiefly responsible for setting the customer’s expectations, for any sold product and service
    QUALIFICATIONS:
  19. Three (3) to Five (5) years of proven Sales Experience, in actively closing Net-New Business Prospects
  20. Technology sales and/or HaaS, SaaS experience a plus.
  21. Strong interpersonal, communication (verbal and written) and organizational skills
  22. Previous experience with delivering Presentations to Potential Clients
  23. Valid Driver‘s License
  24. Microsoft Office proficiency required, especially in Excel, PowerPoint, and Outlook.
  25. CRM Experience (ConnectWise, Autotask, TigerPaw)

SKILLS & KNOWLEDGE:

  1. Perceived capacity to exude Personal Credibility and Professional Integrity
  2. Positive attitude, towards people and problems
  3. Ability to self-start, work independently and achieve high standards to meet multiple deadlines
  4. Explicitly proficient communicator, including writing, speaking, editing, proofreading and computer skills
  5. Above-par working capacity, to work in small and large projects with great attention to detail.
  6. Work effectively with staff in a team-oriented environment with a positive, can-do attitude.
  7. Adept in developing and maintaining strong relationships with management, staff, vendors and clients.
  8. Exhibit a high degree of professionalism, balanced business judgment, tact and diplomacy.
  9. Excellent problem-solving skills, in both mundane and highly-sensitive, albeit complex situations.

DISCLAIMER:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all employees within this class.

WORKPLACE DESIGNATIONS:
This is a remote position.

ACCOMODATIONS:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

SUBMISSIONS:
Send a Professional Resume and Cover Letter to: [email protected]